Consumer Rights


Consumer law outlines your legal rights after you have made any kind of purchase. The purchase you have made could be a product or a service. Every transaction is unique.

Careful guidance is needed to be sure that your entitlement to a refund or compensation is approached from the right direction. Most people are not aware of their consumer rights.

Consumer protection law can be confusing because it is covered by a number of statutes.  Unfortunately, this causes many consumers to abandon their legal rights.

If you are seeking a fair and just outcome in relations to goods or services that do not meet agreed standards or reasonable expectations our experienced consumer law solicitor will advise and assist you.

Your Consumer Rights

Your rights as a consumer can be breached in many ways including:

  • A builder failing to fulfilling their construction obligations and leaving you with defective or unfinished building works
  • An electronic product you have bought for your home or business failing to work properly
  • The mis-selling of an airline ticket, a hotel booking or an insurance product
  • A bank or credit card company charging you unfairly or suspending your account


Our solicitors understand the frustration that product flaws and service disappointments can cause. Extensive amounts of time can be spent making call after call, sending emails and drafting letters. This time and cost may end up being worth more than the refund or claim in issue.

The best way to save costs is actually to get professional advice even if this may involve some expenditure.  Remember that the existing consumer protection laws are in place to protect you from being ignored or stressed after receiving a poor service.

The Consumer Laws

The main Consumer Laws that our experts will rely on and derive your rights from are the:

  • Consumer Rights Act 2015
  • Sale of Goods Act 1979
  • Sale and Supply of Services Act 1982
  • Supply of Goods (Implied Terms) Act 1973
  • Supply of Goods (Exclusion of Implied Terms) Orders 1982, 1983, 1985
  • Sale and Supply of Goods to Consumers Regulations 2002
  • Hire-Purchase Act 1964
Obinna Baranta

Obinna Baranta


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